LEGAL

Refund & Cancellation Policy

How cancellations, 30-day refunds, billing errors and Paddle refunds work for Clipaist Agent. Last updated November 3, 2026.

Related: Terms of Service · Privacy Policy

QUICK ANSWER

You can ask for a refund within 30 days of any charge, for any reason, through Paddle at paddle.net. Cancel before renewal to avoid the next charge. Duplicate, unauthorised or legally required refunds are always reviewed.

1. The short version

You can cancel a paid Clipaist Agent subscription at any time. Cancellation stops the next renewal; paid features stay available until the end of the period you already paid for.
You can ask for a refund within 30 days of any charge, for any reason, and we will refund it. Refunds are requested through Paddle at https://paddle.net.
After 30 days, payments are generally non-refundable, except where the law gives you a mandatory right, we charged you in error, or we cannot provide the service you paid for.
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Approved refunds are returned to the original payment method.

2. Free plans and launch access

The free tools and the launch Agent plan do not require payment. If you have not been charged, there is nothing to refund.
When a free launch or promotional period ends, we will give notice before charging. You can cancel before the first paid renewal if you do not want to continue.

3. Cancelling a subscription

Cancel from your account settings where available, or email [email protected] from the account email with the subject “Cancel subscription”. Include the Paddle transaction or subscription ID from your receipt if you have it.
We aim to confirm cancellation within two business days. Cancel before the renewal date to avoid the next charge. If you cancel after a renewal has already been processed, the cancellation applies to the following period and the current period is not refunded unless Section 4 or applicable law applies.
After cancellation, paid features remain available until the end of the period you already paid for, unless your account is suspended for a Terms violation.

4. When we refund

30-day refund: if you ask within 30 days of a charge, we refund that charge. There are no usage conditions and you do not need to give a reason.
Duplicate or unauthorised charge: if you were charged twice for the same period, or you did not authorise the charge, contact us and Paddle immediately. We will investigate and refund a confirmed duplicate or unauthorised charge.
Service failure: if a paid feature is unavailable for a sustained period because of our error and we cannot provide a reasonable workaround, contact us. We may provide a pro-rata credit or refund for the affected period.
Legal rights: if the law where you live gives you a right to cancel or a refund that we cannot exclude, we will honour it. Nothing in this policy limits those rights.

5. When we do not refund

Requests made more than 30 days after the charge, unless Section 4 or mandatory law applies.
Accounts suspended or terminated for fraud, spam, illegal content, payment fraud, chargeback abuse or misuse of the service.
Custom setup, WhatsApp or integration work that has already been delivered and accepted, unless the deliverable is defective and we cannot fix it. This work is quoted and agreed separately from the subscription.

6. How to request a refund

Go to https://paddle.net, enter the email address you used at checkout or your Paddle transaction number, and follow the steps to request a refund. Paddle processes the request and returns the money to your original payment method.
You can also email [email protected] with the account email and the Paddle transaction or subscription ID and we will help or submit the request for you. We aim to respond within two business days.
Banks and card issuers usually take 5-10 business days to show the credit. If a request is declined, we will explain why; you can ask for a second review or use any remedy available under applicable law.

7. Mandatory consumer rights

Some countries, including EU and UK consumers in certain circumstances, give a statutory right to withdraw from a distance contract within 14 days. Where that right applies to a digital service, it may end when supply begins if you expressly consent to immediate access and acknowledge that you lose the withdrawal right. We will show any required acknowledgement at checkout.
If a mandatory right applies, it overrides the general rules above. To exercise it, email us within the required period with enough detail to identify the purchase.

8. Paddle and payment processing

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle handles the payment, applicable taxes, receipts and the refund transaction. Your card statement may show Paddle or a Paddle-associated descriptor.
Paddle’s buyer terms and privacy policy also apply to the payment. If you cannot reach us, use the Paddle support link on your receipt and include the transaction ID.
We do not store full card numbers or payment credentials.

9. Chargebacks

Please contact us before opening a chargeback. Most billing issues can be fixed faster by cancellation or a refund review, and a chargeback can suspend access while the bank investigates.
If you open a chargeback, we may provide Paddle and the card issuer with the transaction, usage and communication records needed to respond. We may suspend the account until the dispute is resolved. Fraudulent or repeated chargeback abuse may lead to permanent termination.

10. Changes and contact

We may update this policy as the plans or law change. The date above shows the latest version. For a material change, we will provide notice on the site or by email where appropriate. The policy in effect when you were charged applies to that charge, unless the law requires otherwise.
Clipaist is a trading name of Muddassir Shaikh, Baldia Town, 3 No, Karachi 75760, Sindh, Pakistan.
Billing and refund questions: [email protected]. Privacy requests: use “Privacy request” in the subject. Terms of Service: /terms. Privacy Policy: /privacy-policy.

Need a refund or cancellation?

Request it at paddle.net with your checkout email or transaction number, or email us and we will help. We reply within two business days.

Request a refund at paddle.net →